1. General Provisions
These Terms and Conditions apply to all orders sent by the customer to SANTA BIANCA ssa, VAT number 02254640507, via the website santa-bianca.it.
By placing an order through this site, the Customer agrees to abide by the following Terms and Conditions. Please read and understand the Terms in full before placing your order.
Only persons over 18 years of age, who are not under guardianship, with an address in Italy can place an order.
The presence of a product on santa-bianca.it does not imply or guarantee that such product is available at any time. Santa Bianca ssa reserves the right to discontinue any product at any time.
Santa Bianca ssa reserves the right to modify the Terms at any time and without notice. The version of the Terms applied to the Customer's order is the one present on santa-bianca.it at the time the order is issued.
2. Pre-contractual information for the consumer
Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in the individual product sheets at the time of the choice by the CUSTOMER.
Before validating the order, the CUSTOMER is informed of:
- total price of the goods including taxes, with details of shipping costs and any other costs;
- payment method;
- the deadline by which Santa Bianca undertakes to deliver the goods;
- the conditions, terms and procedures for exercising the right of withdrawal (art. 7 of these conditions);
- information that the CUSTOMER will have to bear the cost of returning the goods in the event of withdrawal;
- existence of the legal guarantee of conformity for the goods purchased;
The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to Santa Bianca, the geographical address, telephone number, email address, information which is reported here:
Santa Bianca ssa with headquarters in via Podere S.Bianca 45, 56045 Pomarance (PI), 335 7870549, info@santa-bianca.it, PEC santabiancassa@cgn.legalmail.it
3. Modification of prices, formulations and shipping costs
The prices published on santa-bianca.it are inclusive of current VAT but excluding shipping costs.
The delivery costs for each order will be the same, regardless of the size or weight of the package. The cost for standard shipping by courier in Italy is €9. The formulas are subject to change without notice.
4. Order and Termination of Contract
After sending the order, if the Customer has provided the email address, he/she will receive a confirmation email. If for any reason Santa Bianca is unable to execute the order, the Customer will be informed as soon as possible. If Santa Bianca has already received payment for that order, it will proceed to refund the amount.
5. Shipping
Santa Bianca exercises the utmost diligence in accepting and processing orders and will do its best to deliver orders to a residential address or other address in Italy, according to the shipping instructions indicated by the Customer.
Santa Bianca will do its best to deliver orders as quickly as possible. Santa Bianca's goal is to deliver orders within 2 to 6 working days after order confirmation. Despite the goal of delivering within the indicated time frame, delivery may take longer due to unforeseen circumstances. In the event that delivery is delayed by more than 30 days, the Customer, duly notified, may cancel the order.
6. Withdrawal from the order
The Customer may cancel or return the requested item or the entire order within 10 days from the date of receipt of the goods. The Customer will receive a refund for the rejected goods excluding shipping costs of € 9.00.
If the Customer wishes to cancel or return the order, he/she must send Santa Bianca a written communication by post, to SANTA BIANCA ssa, via Podere S.Bianca 45, 56045 Pomarance (Pisa), or by e-mail to info@santa-bianca.it and return the goods to Santa Bianca within 10 days.
A different payment method may be used for the refund, provided that the Customer agrees to such change; in any case, this will not generate additional costs. It is understood that in the event of a product defect, shipping costs will be borne by Santa Bianca.
7. Payment Methods
santa-bianca.it accepts the following payment methods:
- Mark: in case of payment on delivery, the customer will pay the amount due directly to the courier upon receipt of the package. We inform our customers that the courier does not accept checks, therefore the amount to be paid must be paid in cash.
- Credit card: in case of payment by Credit Card, santa-bianca.it will direct the “Complete Order” to the security page of the customer's banking circuit if this is provided for.
- Bank transfer: payment must be made within 7 days of order confirmation using the following bank details: BANCA CR FIRENZE in the name of Santa Bianca ssa IBAN IT40 P030 6971 1131 0000 0000 736
8. Legal guarantee of conformity
Pursuant to articles 128 et seq. of the Consumer Code, in the event of receipt of defective products or products that do not conform to the orders placed, the CUSTOMER has the right to withdraw the product free of charge and to its replacement. In order to exercise the above right, the customer must proceed to send a formal communication of dispute of the conformity of the product to Santa Bianca by registered mail or by certified email to the addresses indicated in point 2 within the terms and with the exclusions set out in articles 128 et seq. of the Consumer Code.
9. Integrality
These General Conditions of Sale are constituted by all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law, regulation or following a decision by a Court having jurisdiction, the other provisions will continue to have full force and effect.
10. Applicable law and competent court
These General Conditions of Sale are subject to Italian law. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
11. Ownership of rights
Any use of santa-bianca.it or its contents, including copying or saving such contents in whole or in part for purposes other than personal and non-commercial use, is prohibited without the permission of Santa Bianca.
12. Contacts
info@santa-bianca.it
Claudio Gaiaschi +39 335 7870549
Benedetta Tecchio +39 338 5073093
